Orders & Exchanges

I would like to cancel my order. How do I do that?

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. Please visit our Discount Codes Page for details on how to add a discount code to your order. Please email info@moldjewelry.com if you have any questions. 

I have ordered the wrong item by mistake. Can I edit my order?

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email info@moldjewelry.com if you have any questions. 

I forgot to input a discount code. Can I add it in after? 

Unfortunately, we cannot make any updates or discount code updates after the order is placed. We are unable to process your discount refund after the order has been placed. We apologize for the inconvenience. Please visit our Discount codes Page for details on how to add a discount code to your order. Please email info@moldjewelry.com if you have any questions.

Do we accept returns and exchanges? 

At this time, we accept exchanges only. We do not accept returns. We are happy to give you an exchange within 7 days of purchase. Item must be in original package and in original condition.

We do not provide a pre-paid shipping label for returns. All shipping and handling cost are covered by the customer. If you are not satisfied with your order, please email us at info@moldjewelry.com. Our customer service team will respond within 48 hours.